1. Seller identification

Trademark: SINGULARWOD SPAIN

Company name: SINGULAR WOD SPAIN, S.L.

CIF: B86766938

Address: C/ Lanzarote, 13 - Bajo B, 28703, San Sebastián de los Reyes, Madrid (Spain)

Contact email: team@singularwod.com

After-sales service: postventa@thomas.es

2. Scope of application and acceptance

These General Conditions of Sale regulate the contracting of products and/or services offered by SINGULAR WOD SPAIN, S.L. (hereinafter, the “Company”) through its sales channels.

Placing an order or accepting an offer/quote implies full and unreserved acceptance of these GTC by the customer, who declares that he or she has read and understood them.

Any particular condition agreed upon with the client (for example, in an offer or quote) will prevail over these GSC only insofar as it expressly contradicts it and as long as it is stated in writing.

3. Products, availability and information

The Company sells sports material and equipment and accessories. Images, descriptions and specifications are for guidance only. The Company reserves the right to modify references, finishes or components for technical or availability reasons, respecting the essential features of the product.

Availability may vary. In the event of a lack of stock, the Company will inform the customer and propose alternatives or, where appropriate, the total or partial cancellation of the order.

4. Prices, taxes and expenses

Prices are shown in euros (€). Unless expressly indicated, prices include applicable taxes (VAT) on operations to mainland Spain and the Balearic Islands. For shipments to territories with a special tax regime (for example, the Canary Islands, Ceuta and Melilla), tax and customs particularities may apply.

The prices do not include, unless expressly indicated, the costs of transportation, installation, packaging removal or other additional services, which will be detailed in the order, cart or quote.

The Company may correct typographical or obvious errors in prices or descriptions. If the error affects an order already placed, the customer will be informed to confirm or cancel the order free of charge.

5. Purchase and formalization process

The contract will be deemed formalized when the client receives confirmation of the order or when he accepts in writing an offer/quote issued by the Company.

The client is responsible for providing correct data (address, contact, NIF/CIF if applicable) and keeping it updated. Any cost derived from errors attributable to the client may be passed on.

6. Payment and billing methods

Available payment methods will be displayed during the purchasing process or in the offer/quote. The Company may reject orders if it detects reasonable indications of fraud or unauthorized use.

In case of payment through financing, leasing or renting, the order/quote will be considered accepted only when there is approval by the financial institution.

If the client requests an invoice, they must provide the necessary tax information. The issuance and sending of the invoice will be carried out through the means authorized by the Company.

In the event of non-payment, the legally valid late payment interest may be applied, as well as the management and recovery expenses that must be incurred to recover the outstanding amounts.

7. Modification or cancellation of orders (offers/quotes)

For orders managed by offer/quote, the customer may request modifications or total or partial cancellation up to 20 business days before the expected delivery date, except for products made to measure or with special colors, in which case the Company reserves the right to accept or reject the request.

If the Company does not accept the modification in writing within the 10 days following the request, it will be deemed denied, maintaining the validity of the contract in its original terms.

In cancellations requested with less notice, the Company may invoice up to a 20% of the total amount of the order as compensation for procedures, handling and materials used for the shipment.

8. Shipping and delivery of products

The Company may inform the customer, by email, of the date of departure of the order from the warehouse and the contact information of the transport company in charge of delivery.

If there is any incident in the delivery, the Company will adequately and immediately inform the customer.

From the moment the goods are made available and delivered to the customer as agreed, the Company will not be responsible for any damage that the goods may suffer.

At the time of delivery, the client or recipient must show an identification document to the carrier, verify the apparent condition of the packages and sign and note on the delivery note any apparent observations and reservations (for example, missing packages, damage or tampering with products or packaging). If the delivery note is in paper format, the client must request a copy from the carrier.

Any claim related to damage must be communicated in writing within a maximum period of 24 hours from the delivery date, to the customer service department by email: postventa@thomas.es.

The Company is not responsible for delays beyond its control, causes of force majeure or possible labor strikes.

9. Delivery methods

The Company offers “door-to-door” delivery through a transport agency. Transfer to the place of use, unpacking, removal and destruction of the packaging are the responsibility of the customer. Assembly and placement will only be included if it appears in the approved budget or contracted service.

The client may choose their own shipping method, renouncing the one offered by the Company. In that case, the Company will be exonerated from liability for damages, losses or delays attributable to the carrier chosen by the client.

10. Shipments to the Canary Islands, Ceuta, Melilla and Andorra (DUA and customs)

Orders destined for the Canary Islands, Ceuta, Melilla, Andorra or other destinations with customs procedures are subject to local formalities.

The DUA It is the document used for customs formalities such as export, import or transit. It serves as the basis for the tax declaration and contains information about the merchandise, its origin, value and taxes. Your rate is applied per shipment.

Customs costs and/or procedures, local taxes, fees or expenses derived from customs clearance may be assumed by the client, unless otherwise expressly indicated in the order or quote.

11. Shipping costs

Shipping is free from 49,99 €, except for the Canary Islands (and other destinations where specific conditions are indicated).

In orders with special characteristics (large volume, high weight, unique destination or additional services), expenses may vary and will be indicated before finalizing the purchase or in the quote.

12. Promotions and coupons

Important note: coupons and promotional codes They are not cumulative to products that already have discounts applied, unless expressly indicated otherwise.

The Company reserves the right to cancel coupons used fraudulently or contrary to its conditions, informing the customer and offering, where appropriate, confirmation of the order without coupon or cancellation without cost.

13. Right of withdrawal (consumers and users)

If the client is a consumer or user, he or she may withdraw from the contract within a period of 14 calendar days without the need for justification, except in products made to measure or with special colors.

The period begins from the moment the customer (or a third party other than the carrier) acquires physical possession of the goods.

To exercise the right of withdrawal, the customer can:

• Send a letter to THOMAS WELLNESS GROUP S.L., Cl. Lanzarote, 13. Bajo B. 28703 – San Sebastián de los Reyes (Madrid).
• Write to email postventa@thomas.es.

The included model withdrawal form can be used as Annex I (if it were published together with these CGV).

14. Consequences of withdrawal

All payments made for the product will be refunded, excluding transportation costs, which will be assumed by the customer, unless otherwise legally or contractually indicated.

The product must be returned in perfect condition, in its original packaging and with all documents and accessories. The deadline to return it is 14 days since the decision to withdraw was communicated.

The refund will be made by the same payment method used. The Company may withhold the refund until receiving and verifying the products.

The customer can also cancel their purchase free of charge if the order has not yet been shipped.

15. Returns of defective products

In case of defect, the client must contact the Company via postventa@thomas.es, indicating the order number, affected product, description of the problem and, if possible, photographs or videos.

The Company will indicate the collection, repair, replacement or refund procedure, as appropriate and in accordance with applicable regulations.

16. Legal guarantee (Spain)

Products sold to consumers have the legal guarantee of conformity provided for in current Spanish regulations. In case of lack of conformity, the consumer may request repair or replacement, and alternatively, a price reduction or termination of the contract, in accordance with the law.

Damage resulting from improper use, impacts, incorrect handling, unauthorized installation, inadequate maintenance or normal wear and tear are excluded from the warranty.

If the buyer acts as a company or professional, specific conditions and deadlines may apply, if applicable, than those established in the offer/quote or contract.

17. Reservation of ownership (transfer of ownership)

Ownership of the products will not be transferred to the customer until the customer has made the purchase. full payment of the corresponding amount under the agreed conditions. However, the customer will be responsible for the condition of the products from the moment of delivery.

18. Limitation of liability

The Company will not be responsible for indirect damages, lost profits or losses derived from the use of the product, unless mandatory regulations provide otherwise.

The customer is responsible for verifying the suitability of the product for its use and for complying with the safety, assembly and maintenance recommendations, as well as the regulations applicable to the installation site.

19. Protection of personal data

The processing of personal data will be carried out in accordance with Regulation (EU) 2016/679 (RGPD) and Organic Law 3/2018 (LOPDGDD).

Complete information on purposes, bases of legitimacy, conservation, recipients and exercise of rights is available in the Privacy Policy published on this website. For any questions regarding data protection, you can write to team@singularwod.com indicating in the subject “Data Protection”.

20. Applicable legislation and jurisdiction

These CGV are governed by Spanish legislation. In the event of a dispute, and except for mandatory regulations applicable to consumers, the parties will submit to the corresponding Courts and Tribunals in accordance with the law.

21. Update of the CGV

The Company may update these GCS at any time. The applicable version will be the one in force at the time of placing the order or accepting the offer/quote, unless a modification must be applied due to legal imperative.