Scope of application and entry into force:

These general sales conditions are applicable since November 20, 2023.

Any contract of SINGULARWOD Spain S.L., hereinafter “Sociedad” for the supply of goods and services would be subject to these conditions. The client accepts and submits from this moment to these general conditions, which he states to know and have been made available at the time of confirmation of the offer. Any agreement between the parties that differs or is not collected in this document, will require the express and written acceptance of the parties, and expressly indicate which of these conditions is without effect.

Acceptance:

This offer must be accepted in writing by the client or by its legal representative, and in its entirety, which, supposes for the client a firm, and irrevocable purchase offer. 

Prices:

The offer will apply the current list price at the time of the offer. Product prices do not include transport and installation (which will be specified apart and in charge of the customer). The amount corresponding to the transport of each order varies depending on its dimensions, weight and destination. The expenses caused by any additional for delivery such as customs costs (DUA), as well as the manipulation of the merchandise when it is not at the ground level, will have an additional cost by the client. SINGULARWOD Spain S.L. The right to vary at any time the prices to compensate for alterations in labor costs, raw materials, transport, production or any exchange rate if there is a delay in delivery not attributable to society.

Terms and method of payment:

The term and payment method defined in the offer and accepted by the client is the essence of the contract. In the case of payment through financing, leasing or renting, the approval of this will be essential, by the bank so that the budget in question is understood as accepted.

All documentation related to the contract must be sent to SINGULARWOD Spain S.L. Together with the corresponding reception and deposit certificate, which the client must sign at the time of receiving material and that will force the banking entity to payment.  In case of default, the delay interests applicable at all times may be applied, as well as the expenses to incur in order to recover the pending amounts.

Order variation or cancellation:

The customer may request variations or total or partial cancellation of the order up to 20 working days prior to the planned date of product delivery, except in custom -made products or with special colors SINGULARWOD Spain S.L. The right to accept or reject this request is reserved.

If there is no written acceptance within the next 10 days from the request for variation of the order, it will be equivalent to the refusal of SINGULARWOD Spain S.L. to modify the same, maintaining the validity of the contract with the conditions previously established. In case of cancellation applications with a notice less than this period, up to 20% of the total amount of the order may be billed as compensation for the efforts, manipulation and materials used for the issuance of the order in question.

Delivery of products:

SINGULARWOD, You can inform the customer, by email, of the departure date of our store stores and the contact data of the transport company that will make the delivery.

If there is any incidence in the delivery of the products, the company would adequately and immediately inform the customer. 

From the moment of the disposal of the goods and delivery to the client as agreed, the company will not be responsible for any damage that the merchandise could suffer.

At the time of product delivery, the customer or the receiver must exhibit an identification document to the carrier, verify the apparent state of the packages and sign and write down in the delivery albar (in the format presented by the carrier) the observations and apparent reserves at that time (for example, due to the lack of packages or apparent damage or manipulation in products or packaging). If the Albarán will be in paper format, the client must request a copy of the Alparan to the carrier.

Any claim related to damage to the merchandise, must be communicated in writing within a maximum period of 24 hours from the delivery date, to the customer service department, through email: postventa@thomas.es

Likewise, society does not respond to delays that do not depend on its own organization and do not respond to the causes of force majeure or the possible work strikes.

Delivery modalities.

The company offers the possibility of all its clients to deliver its “door to door” order through a transport agency. With this delivery modality, the transfer of products to the places destined for their use, as well as the unrest, the withdrawal and destruction of the packaging material, are at account of the client. Nor is the assembly and placement of the material in the space for its use, except approval of the installation item, reflected in the budget itself. 

If you wish, the client can choose their own shipping medium, withdrawing the shipping mode offered by the company. 

Shipping modalities available to Spain and Portugal:

Standard shipping with delivery inside the building:

Shipments ordinary will be delivered in the plant, street door, or level 0; Therefore, any other delivery location will be validated by the commercial.

Any delivery that must be made inside a building must be requested in advance, since it must be coordinated with the Transport Agency to have the necessary personnel and the means, which will assume an additional cost, but has been previously hired.

Installation delivery:

We put available to a team of operators (to be determined in each case) to transfer, unpack, mount and manipulate all the acquired equipment, so that they will be placed and ready for use in the place that indicates us. At the customer's request, this equipment, will also be in charge of removing all the packaging material and destroying it as appropriate.

This service involves an extra cost that will vary according to each case, photographs of the place where delivery and installation will be made, which will have to be sent by the buyer to the company. It is important that before accepting the offer, consider the access to its installation (stairs, doors, vehicle access, prohibited carriages steps, difficult access journeys to the place where the products will be installed, etc.), and this Information must be communicated to society by email sent to your commercial or mail team@thomas.es, indicating the offer number, in order to prevent any difficulty during delivery, as well as, to avoid additional costs. 

The client must confirm with society the day and time of delivery, as well as the person responsible for receiving the merchandise, all in writing, with a minimum in advance of 72 hours. In the event that the client communicates to society the impossibility of delivering and installation in the set and time set, the company reserves the right to claim the client

product storage expenses until final delivery.

*The delivery modality described in this section will be available only in Spain and Portugal. In international orders, the company only undertakes to take over the transport of delivery of the products, to the address that the client indicated in the order, as long as it has been hired with the company.

Right of withdrawal and return of products.

Exercise of the right of withdrawal

The client will have the right to withdraw from this contract within 14 calendar days without justification, except in custom -made products or with special colors, in which, the company reserves the right to accept or reject this request. 

The withdrawal period will expire at 14 calendar days from the day that you or a third one for you indicated, other than the carrier, acquired the material possession of the goods.

To exercise the right of withdrawal, the client must exercise some of the following options:

Communicate in writing to the companySINGULARWOD Spain S.L. , to the Directorate Cl. Lanzarote, 13. Bajo B. 28703 - San Sebastián de los Reyes (Madrid), his decision to give up the contract through an unequivocal declaration (for example, a letter sent by postal mail).

Write to the customer service an email to postventa@thomas.es communicating your decision to withdraw from the contract through an unequivocal declaration.

The withdrawal form model that includes conditions such as ANNEX I.. 

Consequences of the exercise of law.

In case of withdrawal by the customer, we will return all the payments received by you by the product purchased, with the exception of the additional expenses that could have been caused. In this sense, transport costs will be managed and assumed by the client. 

To fulfill the period of withdrawal, it is enough that the communication related to the exercise for its part of this right is sent before the corresponding period of 14 calendar days from the day the material possession of the products bought was acquired. 

The items must be returned in perfect condition and with the original packaging, together with the purchase invoice, instructions, and other documents or accessories that at the time accompany it; In any case, within a maximum period of 14 calendar days from the date on which its contract withdrawal of the contract communicates. This period will be considered fulfilled if the return is carried out before this period has been completed. 

This reimbursement will be made using the same payment media used by you for the initial transaction. However, the company reserves the right to verify the status of the goods, being able to retain the reimbursement until they have received and verified.

In the same way, the customer may cancel his purchase without this implying any cost if the order had not yet been sent.

Defective products returns.

In case you consider that the product purchased does not conform to what is stipulated in the contract, you should contact us immediately, facilitating product data, as well as the damage you suffer, in email: postventa@thomas.es  where we will tell you how to proceed. 

The product can be returned by delivering it to a messenger that we will send to your home when requesting the collection. In this way, we will proceed to carefully examine the returned product and communicate by e-mail within a reasonable period of time if it proceeds (if applicable) the reimbursement or replacement of it. 

The reimbursement or replacement of the article will be made as soon as possible and, in any case, within 14 days following the date on which we send an email confirming our conformity, to proceed to reimburse or replace the anomalous product. 

The amounts paid by those products that are returned because of some tare or defect, when it really exists, will be refunded entirely. The return will be made in the same means of payment that was used to pay the purchase. 

Domain transfer:

The domain of the products sold by SINGULARWOD Spain S.L. It will not be transferred to the customer until it has not made the total payment of these under the conditions agreed by the parties, without prejudice to this, the client will be responsible for the status of the products from the moment of delivery.